How do I teach an ESL class about hospitals?

I’m teaching an ESL class for Mandarin speaking Chinese-Americans. It’s awesome, but I have no idea how to approach healthcare with them. Many want to know how to make an appointment at a hospital or clinic, and I feel a bit unprepared to handle it.

So. Important Vocabulary? Questions which may be asked? What is the best way to do this? Is there a website I could go to, or someone I could contact on the subject?
ESL = English as a Second Language.

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